Refund policy

Here's the translated version — paste this into your Refund Policy in Shopify:

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We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return. The item must be in the same condition you received it — unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, contact us at support@claero.net. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and resolve it.

Exceptions and Non-Returnable Items
Certain items cannot be returned, such as perishable goods, custom or personalised products, and personal care items. We also do not accept returns on hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable.

Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

EU 14-Day Cooling Off Period
If goods are shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in the same condition as received, unused, with tags and original packaging, along with proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund. If more than 15 business days have passed since your return was approved, contact us at support@claero.net.